BIG EIRINI

We want you to be completely happy with your purchase. If for any reason you are not satisfied, please return or exchange the item(s) within 14 days of the purchase date in its original condition. 

Final Sale: All clearance or discounted items are FINAL SALE and are not eligible for return or exchange.

Merchandise eligible for return or exchange must be:  

• Inclusive of all original hangtags, packaging, and components at the time of return or exchange. Footwear must be accompanied by the original box with all protective packing materials inside;
• Accompanied by a proof of purchase (order confirmation email or number)

The credit for your returned item(s) will be refunded back to your account in the same form of payment used to purchase the item(s), the credit should appear on your next statement.

Once the return process is completed, you should receive an email with a confirmation.

All returns/exchanges of online orders, must be returned within 14 days from the day you have received your order.

Please email us if you would like to return an item - info@sixtenonline.co.uk

We are committed to do all in our power to ensure our clients’ orders are completed fully and without delay. However, please note orders’ arrival dates cannot be guaranteed as the volume of orders, postal mishandling and technical malfunctions could have an influence.

We ship Monday through Friday, excluding weekend and select holidays. It takes 5-10 business days to process your order. Once the order is processed and shipped out, an email with your tracking number will be sent. We only offer regular shipping at this time. Transit time and courier service may vary depending where your item was shipped from.

For international shipping please send us an email and we will advise on the costs.